I took a look around del.icio.us and also saw how CML divisions are utilizing this tool to tag resources to use for reference work. I think that is a great use of the site. One can just keep this site open in a tab on the computer and have a large list of great alternatives to use to answer customer questions and find exactly what they need quickly.
I also see the value for research purpose if you were, for instance, a college student who has to write papers on similar topics for your major. You can tag the good and credible sources of info that you find and tap into them later when needed again. This could be used in an HHC too. The HHCC could create a list of sites and tag them for use year after year, as long as the sites stay current and relevant.
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